Privacy Policy & Store Terms
Plain and simple:
- We respect your privacy. When you join The List or order from the store, your email and shipping details are used strictly to communicate with you and fulfill your orders.
- We do not sell, rent, or trade your personal information to third-party data brokers or advertisers. Period.
- Digital downloads (lossless WAVs, MP3s, stems, digital zines) are delivered immediately upon checkout completion.
- Physical merchandise and media are packed securely and shipped directly. When your order ships, you'll get an email with tracking info.
- All music, artwork, logos, and recordings hosted on this site are the exclusive property of Delusional LLC and Out The Ashes Music Group. All rights reserved.
Shipping & Return Policy
We keep it simple, honest, and fair.
1. Digital Products & Files (Strictly Non-Refundable)
- Due to the nature of digital goods, ALL sales of any digital items—including all audio files (WAV, MP3, FLAC, or any other audio format), instrumental passes, vocal stems, sample packs, digital zines, artwork, and wallpaper files—are final and 100% non-refundable once delivered.
- If you encounter a corrupted file or an issue with your download link, contact us at info@yodelusional.com with your order number and we will generate a working replacement download link immediately.
2. Print-on-Demand Items (Apparel & Third-Party Merch)
- Print-on-demand merchandise is produced, fulfilled, and shipped directly by independent third-party manufacturing facilities, not directly by Delusional LLC or Out The Ashes Music Group.
- Because these items are custom manufactured upon order, we do not handle or process direct returns or exchanges for them. Depending on the third-party manufacturer's specific production policies, replacements may or may not be available for manufacturing defects. Contact us at info@yodelusional.com and we will assist in directing you to the production facility's resolution process.
3. Physical Media & Direct Stock (CDs, Posters, Collector Prints)
- Playability & Manufacturing Defects: If a factory CD arrives physically damaged to the point of being unplayable, or has an actual playback defect caused during manufacturing, notify us within 30 days of delivery at info@yodelusional.com with your order details and clear video/photo evidence demonstrating the playback failure. Minor cosmetic handling lines or light scuffs on outer plastic jewel cases do not qualify for returns or refunds.
- Posters & Collector Prints: If an art print or legacy poster arrives severely damaged in transit (torn, bent, or ruined), email us within 30 days of delivery with photos of the damaged packaging and item.
- Replacements & Returns: For verified defective items that we fulfill directly, we will ship out a free replacement if inventory is in stock. If the item is completely sold out or out of print, we will instruct you on how to return the item by mail and issue a full refund for the product.
- Restocking Fees: There are zero restocking fees.
- Refund Timeline: Once a returned physical item is received and inspected, eligible refunds are processed within 1 to 5 business days directly back to your original payment method.
4. Order Support Contact
- For any questions regarding your order, shipping status, or item issues: info@yodelusional.com